CASSANDRA BONG KE WEI
CEO
BS20160542
I had faced a few problems during our business venture but one of the most memorable ones was the difficulty in arranging a meeting and conducting a test run for our Facebook Live. This was caused by the different schedules and distinct commitments among the founders. To overcome this obstacle, we had to work out our schedules to find a suitable time where everyone could attend the meeting. When this was impossible, we conducted the trial run twice so that everyone had the opportunity to get familiar with the process and obtain a deeper insight of what was going on. My recommendation for future business endeavour is to establish excellent rapport among colleagues so that all of us could work in harmony with each other.
MOHAMMAD NUR FIRDAUS BIN DJUMAIDI
ACCOUNTANT
BS20110064
One of the problems that we had faced was not being able to promote some of our products adequately as we were only launching one product per day. We should have revealed the posters of the products that we thought were going to be popular in a single day then used the rest of the time to conduct promotions, and interact with the potential customers. My recommendation is to proceed with a business plan that fits the current trend. Since badminton equipment was not in demand during our business venture, it had affected the sales of our business.
ERIJA DURA ANAK GEORFFERY STEVEN
SECRETARY
BS20110524
The problem that I had faced was time management. As all of us were full-time students, we needed to catch up with classes and assignments while managing a business at the same time. We had to juggle our works and responsibilities which made us extremely tired at the end of the day. I created daily schedules as a reminder to myself concerning the things that needed to be accomplished so that I would not miss out on the update of our business. My suggestion is to have a giveaway as an appreciation to all of the customers every time we reach our target. By doing so, we will be able to gain more followers and attract more customers as they realise that they have chances to receive giveaways.
SYLVIA LING SHUI SING
DESIGNER
BS20110042
Customers being suspicious of the reliability of our newly established online business was one of the problems that we faced. We sought the help of our friends and family to promote and share about our business so that we could gain the trust of potential customers. My recommendations include getting the products from the original store so that the prices would be cheaper, updating our social media much more frequently, providing free delivery services to customers who have bought a lot of our products, and increasing the variety of products sold at our store such as selling tennis, and basketball equipment.
CECILIA DFYANTEE ANAK NAKOT
FACEBOOK MANAGER
BS20110367
I had poor internet connection which caused me to miss the upload of our product update on Facebook sometimes. None of the people from my social circle were interested in our store's products as they thought that they were too expensive. Moreover, they did not need our products. To solve the first problem, I would set aside some time to ask my parents to accompany me to an area that had better internet connection. I tried to promote our products to those who loved sports so that I could obtain sales for our business. We might be able to increase our sales if we collaborate with friends who were outstanding in sports, especially badminton, so that they would be able to help us in approaching people that loved sports too.
NG SZE JIN
INSTAGRAM MANAGER
BS20110449
I came across customers that asked about things that were unrelated to the business. I redirected the conversation politely so that we could focus on the matters at hand. Sometimes, I felt awkward while carrying out a conversation with our customers but since it was unavoidable, I tried to embrace it. I suggest for all of us to treat our customers nicely and patiently to gain a good reputation.
WONG XIU JIAN
DELIVERY MANAGER
BS20110002
A number of customers would compare the prices of our products with the prices offered at other stores. Some of them found the same products being sold at lower prices at different stores. In order to mitigate the problem of losing customers to other stores, we explained to the customers about our products. We would let them know that our products were not counterfeit products, thus our prices were similar to that of the original store. My recommendation is for more livestream to be carried out so that we can showcase the quality of our products to our customers.